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What warranty or guarantee do you offer?
Every PRO Module comes with a 30‑day money‑back guarantee and a lifetime replacement warranty. If the module ever fails, we’ll replace it for as long as you own it.What is your return/refund policy?
You can install and use the PRO Module for up to 30 days since the day you receive it. If it does not solve your immobilizer‑related no‑start or you are not satisfied for any reason, return it within 30 days of delivery for a full refund of the ...When will my order be shipped?
We typically process and ship orders within 24 hours on business days. Most US and Canadian customers receive their PRO Module within a few business days, depending on carrier and location.I’m in the USA. Will tariffs, customs or border fees affect my order?
No. Over 95% of our customers are in the USA, and we ship from US‑based stock. For US customers your order ships as a priority domestic parcel with no extra duties or surprise border fees. Our focus market is the USA.Do you ship internationally?
Yes. We ship to the USA, Canada, the EU, Australia and most regions where GM and Isuzu vehicles are in service. Shipping to the US and Canada is FREE of charge.
Popular Articles
Looking for Installation Instructions?
Installation Instructions for each vehicle have been moved to our website at https://newrockies.com/installationWhy Is The Security Light On In My Car?
On many GM/Isuzu vehicles, a steady or flashing security light usually means the factory immobilizer (Passkey/Passlock/VATS) is seeing a problem with the key, lock cylinder, wiring, or theft‑deterrent module and may start disabling the engine.What Does the Security Light Mean when the car still starts?
That’s often an early warning. The system is seeing intermittent faults but hasn’t fully locked you out yet. Most customers who ignore this phase eventually end up with random no‑starts or a complete no‑start.Why does my car start and then die after a few seconds?
That pattern is classic for an immobilizer fault: the engine starts, then the security system cuts fuel because it doesn’t see the “OK to run” signal from the Passkey/Passlock module.Why does my car crank but not start?
Because the problem in your car is not the starter motor, but most probaIf the starter turns but the engine will not fire, and the security light is on or has a history of flashing, the immobilizer is a prime suspect. The PRO Module is designed ...